It is our intention to give you the best possible level ofcare. Please help us to help you. Your co-operation will be appreciated.
Full information will be given to you about the services we offer and every effort will be made to ensure that you receive all information that affects your health and the care being offered. It is important that you benefit from these amenities.
The Doctor or Nurse will discuss and explain the treatment with you and ensure that qualified staff will carry the treatment plan through. No treatment will be given without your informed consent.
Everyone will be treated as an individual with courtesy and respect at all times, irrespective of ethnic originor religious belief. In return we ask that you treat the staff in the same manner.
Confidentiality is maintained atall times. (Medical Records Confidentiality Act of 1995) You have the right to see your records, subject to any limitations in the law, please apply in writing and give at least 48hrs notice.
Please inform the surgery of any changes to your name, address or home/mobile telephone number.
The Surgery operates a interpreters service for Non-English speaking patients. When booking an appointment please make reception aware of the requirement and specify the Language. They and the Doctor will then make the neccessary arrangements to have this organised for your appointment.
British Sign Language [BSL] Services
The Surgery can arrange a sign language interpreter for your consultation. When booking an appointment please make reception aware of the requirement in advance. They and the Doctor will then make the neccessary arrangements to have this organised for your appointment.
Complaints or Suggestions
Our Doctors, Nurse and practice staff aim to give the best possible service at all times. However if you feel at all unhappy about the service you receive and want to complain please write to the Practice Manager who will acknowledge to your complaint within two working days and aim to investigate and respond within 25 working days.
For detailed information about how to complain, please collect complaint’s procedure leaflet from reception.
Any suggestions you have to improve the practice are also welcome. Please put these in writing and address to the Practice Manager. You can either post this into the suggestion box situated in the waiting room or hand it directly to a staff member.